Privacy Policy

Last updated: August 10, 2025

CryoGlow operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CryoGlow is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details (name, billing address, shipping address, phone number, email).

  • Financial information (credit/debit card numbers, payment details).

  • Account information (username, password, preferences, settings).

  • Transaction information (items viewed, added to cart, purchased, returned, exchanged).

  • Communications with us (support requests, inquiries).

  • Device information (IP address, browser, network, unique identifiers).

  • Usage information (how and when you interact with the Services).

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, tailor, and improve the Services (orders, payments, shipping, returns, custom shopping experience).

  • Marketing and advertising (emails, promotions, targeted ads).

  • Security and fraud prevention (account authentication, detect and prevent fraudulent or malicious activity).

  • Customer support and communication (respond to inquiries, maintain relationships).

  • Legal compliance (comply with applicable laws, legal requests, enforce terms/policies).

How We Disclose Personal Information

We may disclose personal information to third parties in the following cases:

  • With Shopify, vendors and service providers (IT, payments, shipping, analytics).

  • With business and marketing partners (personalized ads, promotions).

  • When directed or consented by you (eg, social media integrations, product shipments).

  • Within our corporate group or affiliates.

  • In case of business transactions (merger, acquisition, legal compliance).

Relationship with Shopify

CryoGlow uses Shopify to host and operate its Services. Shopify collects and processes data about your use of our website to provide and improve the Services. Information may be shared with Shopify and third parties outside your country of residence.

To learn more about how Shopify uses your personal information and to exercise your privacy rights, visit the Shopify Consumer Privacy Policy .

Children's Data

The Services are not intended for children. We do not knowingly collect information about individuals under the age of majority.

Security and Retention

While we take measures to protect your data, no system is completely secure. Retention of personal information depends on its purpose (account maintenance, compliance, dispute resolution).

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing your personal information.

  • Requesting deletion or correction.

  • Data portability.

  • Opt-out of targeted advertising or data sharing.

  • Managing communication preferences.

To exercise these rights, contact us at:
📩 contact.cryoglowtherapy@gmail.com

Complaints

If you have complaints, please reach out using the contact details below. Depending on your jurisdiction, you may also contact your local data protection authority.

International Transfers

We can transfer, store, and process your personal information outside your country of residence. Transfers from the EU/UK will rely on approved transfer mechanisms (eg, Standard Contractual Clauses).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a new “Last updated” date.

Contact

If you have any questions, or if you want to exercise your rights, you can contact us at:

📩 contact.cryoglowtherapy@gmail.com
📍 1712 Pioneer Avenue Ste 135, Cheyenne, WY 82001, USA

For purposes of applicable data protection laws, CryoGlow is the data controller of your personal information.