Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select.
Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails include links to your order. You can manage your subscription from there.
See our Refund Policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel the order, but you may request a full or partial refund. See our Refund Policy for more details.
Try Before You Buy
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a set amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Contact Us
If you have any questions or concerns, please reach out to our support team at: